RetailMeNot iPhone App
Lead UX design and content strategy of RetailMeNot’s award-winning iPhone app redesign.
Product Strategy / UX Design / Prototyping & User Testing
With thousands of deals from over 50,000 retailers, RetailMeNot is the go-to destination for money-savvy shoppers.
In 2015, RetailMeNot wanted to expand the value of their iPhone app. At the time, their users opened the app to look for last-minute deals just as they reached the checkout line, and then forgot about it until their next checkout experience.
The primary value of the app was focused on the end of the shopping journey, at checkout. In turn, it left users with unmet expectations when no deals were available, and missed out on engagement opportunities during earlier stages of anticipating, planning, and hunting for deals.
In order to support the full customer shopping journey and elevate the user experience of the app, they embarked on a redesign of the primary page users went to find deals: the store page. I was hired by RetailMeNot’s digital agency FreeAssociation to lead the content strategy and UX improvements of the store page redesign.
The new app went on to win a People’s Choice Webby Award for best mobile shopping experience later that year.
The process began by gathering insights from casual users to extreme coupon clippers.
Based on their common pain points while using the app and shopping for deals, I created aspirational user goals and design prompts to explore initial low-fidelity solutions.
Here are few we explored:
Help me shop smarter
How can we find ways to save them time while searching for deals?
Make it personal to me
How can we offer them ways to personalize the app, and surface more of what they need/less of what they don't?
Help me trust and understand the deals
How can we parse the firehose of information to make the deals more enjoyable to browse?
Make me feel great about my deal hunting skills
How can we positively reinforce ongoing engagement in the app, or loyalty with an individual store?
We tested low-fidelity sketches with users to figure out what resonated most.
Explorations focused on bringing more meaning to the list through strategic bucketing and labeling, and using the prompts to ideate on new product display modules, time/location modules, and empty states. On the business side, I explored special design treatments and modules to elevate partner store offerings and increase incentives to become partners.
I created an easy-to-update modular design system based on what resonated most during testing.
Below are a few examples of the high-fidelity wireframes I designed.
A well-organized sketch file of design components made it easy for the internal team to reference.
RetailMeNot’s internal team then carried out the visual design and development of the app, which went on to win a People’s Choice Webby Award for best mobile shopping experience.
Digital Product Design Agency
Chris Rodemeyer / Design Director
Erin Nolan / Lead Product Designer
Erin is a product designer at Etsy
Want to get in touch?
I’m available for speaking at events and conferences as well as teaching workshops on product ideation, testing, and design.